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New Zealand Visitor Services

New Zealand has many visitor services to help make your trip to New Zealand as simple and smooth as possible.

Visitor Information Network (VIN)

There are over 100 official Visitor Information Network locations throughout New Zealand--just look for the green Visitor Information Network logo.

  • National Visitor Information Centres: These centres provide comprehensive New Zealand information and booking services that meet or comply with TAANZ (Travel Agents' Association of NZ) criteria, seven days a week.
  • Regional Visitor Information Centres: These centres provide a general information and booking service, seven days a week.
  • Local Visitor Information Centres: These centres provide local information five days a week.

Seasonal variations to hours of operation may apply. VIN centres also offer:

  • Information and bookings for accommodation, transport (road, rail, ferry), attractions and activities
  • Itinerary planning and advice
  • Gifts, souvenirs, stamps and phone cards
  • Restaurant information
  • Local events and entertainment
  • Maps and guide books

Qualmark Accommodation Rating System

Qualmark™ is New Zealand tourism's official mark of quality. Many accommodation and tourism businesses carry the Qualmark™ Rating, which means they've been independently assessed as professional and trustworthy, so you can book and buy with confidence.

The Qualmark™ can also help you identify quality places to stay, things to do and ways to get around no matter where you are in New Zealand.

Great places to stay

Qualmark endorsed accommodation, New ZealandWhether you're looking for a Hotel, Motel, Backpacker, Bed and Breakfast or a Holiday Park, the Qualmark™ rating identifies quality assured accommodation suitable for any type of traveller.

Every accommodation provider with a Qualmark™ rating has undergone a rigorous assessment and licensing process to become part of the Qualmark™ licensing system.

They'll all meet essential requirements of cleanliness, safety, security and comfort plus they offer a range of quality services and facilities appropriate to their star grade and accommodation category.

Accommodation Star Grade Definitions:

Qualmark Acceptable accommodation rating, New Zealand Acceptable Meets customers minimum requirements with basic, clean and comfortable accommodation
Qualmark Good accommodation rating, New Zealand Good Exceeds customers minimum requirements with some additional facilities and services
Qualmark Very Good accommodation rating, New Zealand Very good Provides a range of facilities and services and achieves good to very good quality standards
Qualmark Excellent accommodation rating, New Zealand Excellent Consistently achieves high quality levels with a wide range of facilities and services
Qualmark Exceptional accommodation rating, New Zealand Exceptional Among the best available accommodation in their field in New Zealand
Applied For Currently undergoing assessment before a star rating is awarded

Things to do and ways to get around

Endorsed Qualmark rating, New Zealand

If you're after things to do and ways to get around, Qualmark™ endorsed visitor services, transport and visitor activities cover many areas from abseiling to yachting, art galleries to wilderness walks, coaches to limousines.

Visitor Activities, Services and Transport Definitions:

Endorsed Professional and Trustworthy
Applied For Currently undergoing assessment before an endorsed rating is awarded

Many accommodation, visitor activity, services and transport operators have their Qualmark rating displayed throughout our Web site.

Click here to visit the Qualmark Web site to find out more about Qualmark, or to check if an operator has a registered Qualmark rating.

Poste Restante

Enquiries can be made at any Post Office for the nearest shop offering this service. Letters are held for up to three months, unless the sender requests a shorter period, at no charge.

Internet Cafes

The easiest way to stay in touch while travelling is to use an internet cafe. These are located throughout New Zealand.

Tourist FM Radio

Tourist Information FM radio provides visitors travelling throughout New Zealand with information on the history and culture of an area, the availability of local services, accommodation and activities 24 hours a day. A blue road sign tells visitors they are in a broadcast area with transmission on frequency 88.2 FM (100.4 FM for German language and 100.8 FM for Japanese language).

Disabled Facilities

The law requires that every new building and every major reconstruction in New Zealand provide "reasonable and adequate" access for people with disabilities. Most facilities have wheelchair access, please check when booking.

Transport for the Disabled Tour operators such as Accessible Tours and Jetsave can provide holiday packages for individuals and groups.

Most transport operators cater for people with special needs, but it is recommended to phone ahead to inform operators and check availability. Most urban transport buses are not equipped to cater for the disabled.

Parking concessions are available for people with disabilities. Temporary display cards can be issued for the length of a visitor's stay. For proof of disability visitors should bring their home mobility card or medical certificate in order to obtain a New Zealand card. Most parking areas have parks set aside for the disabled.